Terms of service

General terms and conditions for purchases in the online shop at isarballon.de

§ 1 General, scope of the terms and conditions

1.1 All deliveries and services are carried out exclusively on the basis of the following general terms and conditions (hereinafter “GTC”) in the version valid at the time of the order.

1.2 The contractual partner is MSM, Metropol Sicherheitsdienst München GmbH, Herzog-Heinrich-Strasse 37, 80336 Munich, Mr. Aziz Pilav (hereinafter referred to as “seller”).

1.3 Customers within the meaning of these terms and conditions can be consumers (hereinafter “customer”). Consumers in the sense of the terms and conditions are natural persons who conclude contracts for a purpose that can predominantly neither be attributed to their commercial nor their professional activity.

§ 2 Conclusion of the contract, formation of the contract

2.1 The offers and article presentations do not represent a binding offer. Only your order is a binding offer according to Section 145 of the German Civil Code (BGB), which we can accept. After sending the order, we will first send you an order confirmation by email. If your order is accepted by us, you will receive an order confirmation by email within 3 working days of receipt of your order, with which the contract is concluded.

2.2 When you have found the product you are looking for, you can take a closer look at it without obligation by clicking on the product name or the product image. By clicking the button [Add to shopping cart] you can put the article in the shopping cart. You can view the contents of the shopping cart without obligation at any time by clicking the button [shopping cart]. You can remove the products from the shopping cart or change them. If you want to buy the products in the shopping cart, click on the [Checkout] button on the “Shopping cart” page.

In the course of the further ordering process, set up a customer account with us when you make your first purchase and choose the shipping and payment method. In the last step, under"Order information"you will get an overview of your order data and can check all details again and delete or change them. You can also correct input errors by navigating backwards in the browser or canceling the order process and starting over. In order to complete the purchase, you have to press the button [Pay now]. This will send the order to us.

§ 3 Storage of the contract text

We save your order, the order data entered and the entire text of the contract. We will send you an order confirmation by email and then an order confirmation .

§ 4 right of withdrawal for consumers

Attention:For most of our goods, the right of withdrawal is excluded due to the nature of the goods. For more information see point 2.

1. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number, fax number and email address) of your decision by means of a clear declaration (e.g. a letter sent by post or email) to revoke this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

2. Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • Contracts for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature,
  • Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery,
  • Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts,
  • Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, vehicle rental, delivery of food and beverages and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision.

§ 5 Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To MSM, Metropol Sicherheitsdienst München GmbH, Herzog-Heinrich-Strasse 37, 80336 Munich, info@isarballon.de:

I/we (*) hereby revoke the purchase contract concluded by me/us (*)

of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only if this is communicated on paper)


(*) Delete where inapplicable.

§ 6 prices and shipping costs

All prices include statutory VAT plus shipping costs.

§ 7 delivery conditions

7.1 We only deliver within Germany.

7.2 Unless otherwise stated in the offer, the goods will be delivered to you within 7 working days.

§ 8 Terms of Payment

8.1 Payment can be made either in advance by bank transfer, credit card (VISA, Mastercard), by instant transfer, by direct debit or on account.

We reserve the right to exclude individual payment methods.

8.1 We reserve title to the purchased item until the invoice amount has been paid in full.

8.2 The purchase price shall be subject to interest at the rate of 5 percentage points above the base interest rate when the default in payment occurs during the default.

§ 9 Warranty

If you are a consumer, the guarantee is based on the statutory provisions.

§ 10 liability

We have unlimited liability for intent and gross negligence and in accordance with the provisions of the Product Liability Act. In the event of slight negligence, we are liable for injuries to life, limb and health of people.

In other cases we are only liable for slight negligence in the event of a breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and on whose compliance the contractual partner relies. Liability in the event of a breach of such an essential contractual obligation is limited to the damage typical of the contract, which we had to reckon with when the contract was concluded due to the circumstances known at the time. This limitation of liability also applies in favor of our vicarious agents.

§ 11 customer service

If you have any questions, complaints or complaints, please contact us. You can reach us Monday - Friday between 11 a.m. and 2 p.m. on the telephone number +49 89 8188 9499 or by e-mail to info@isarballon.de.

§ 12 miscellaneous

12.1 The contract language is German.

12.2 The European Commission provides a platform for online dispute resolution (OS). This can be reached via the following Internet address:https://ec.europa.eu/consumers/odr/ . We are not willing or obliged to participate in a dispute settlement procedure of the consumer arbitration boards.

12.3 If one or more provisions of these terms and conditions are ineffective, the rest of the contract remains effective. If the provisions are ineffective, the content of the contract is based on the statutory provisions.